Latency or delay is the time it takes for video and audio to travel from you to our servers, and back to each participant in the studio.
If you have ever used Skype or FaceTime to communicate online, CdnStudio can experience latency in similar ways, where the response times are not as immediate such as in a landline phone call.
A number of factors contribute to the overall latency in your CdnStudio call. While there are some inherent delay times in the encoding, transmission, decoding, chromakeying, blending and return path of the communication, there are some things you can do to achieve best results.
- Avoid using Bluetooth or other wireless headsets in a CdnStudio call. We found Bluetooth devices can add up to a full second or more of audio delay to a conversation.
- Skip the WiFi, if you can. Using a wired connection directly to your internet connection will achieve best results. If you must use WiFI, try connecting to a 5GHz network instead of 2.4 Ghz network. Consult your network administrator or router manual for assistance.
- Check your connection, for network latency using SpeedOf.me. Ideal latency is less than 50ms Some connections like satellite, fixed wireless and cellular networks do not provide low latency connections ideal for CdnStudio.
- Keep your studios small. The more participants you have in a studio, the more latency is compounded as our servers wait for each user’s audio and video to arrive before they can send out the resulting mixed session. If one collaborator’s connection is poor, the entire session will be poor as well.